Enterprise Customer Success Manager II

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

 

What you'll do at Jamf

The Enterprise Customer Success Manager II (ECSM II) position works within the Customer Success Department to ensure successful Apple deployment with Jamf technologies. The ECSM II drives customer engagement, adoption, product expansion, and ultimately, retention. They work closely with internal Jamf roles to ensure overall customer success through recurring communication, successful planning, executive business reviews, customer advocacy, and a variety of other proactive communications. This role requires a technical understanding of Jamf products, the Apple ecosystem, customer environments, and common technical workflows. ECSM II's are expected to be the advocate for their customers inside Jamf and collaborate with other stakeholders inside and outside of Jamf to help achieve their customer's goals.

What you can expect to do in this role:

• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf solutions to customers to maximize the value they receive from Jamf
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Maintain and increase customer adoption and satisfaction to ensure retention
• Conduct scheduled meetings with stakeholders  to track and record progress on current and future projects
• Work with customers directly to understand business goals, challenges, and key performance indicators
• Identify and facilitate opportunities for Jamf solutions to add additional value
• Regularly recommend new and innovative ways to solve internal and external problems
• Serve as a confident voice inside Jamf to advocate for customers and share use cases

What we are looking for:

• 4-year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
• 2+ years of experience with macOS, iOS, and tvOS in a professional setting (required)
• Experience communicating technical topics to both technical and non-technical audiences (Required)
• 2+ years of experience with internal and external customers (Required)
• Proven ability providing successful outcomes to high touch and high value customers (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Ability to engage with and establish trust and rapport with all levels of customers and employees 
  
• Self-starter, energetic multi-tasker, highly motivated and team player
• Ability to interact effectively with co-workers in a result driven culture

Why Jamf?

• Named a Best Workplace in Technology, 2022.
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine.
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

How we help you reach your best potential:

• Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower every