Lead Technology Support Specialist (Technology Support Specialist IV)

Position Summary

Are you a hands-on technology expert who enjoys solving complex problems and leading others toward innovative solutions? San Diego State University is looking for a Lead Technology Support Specialist to provide advanced technical support and leadership for our campus technology systems.

In this key role, you will take the lead on technology support operations for a major college or division, guiding a talented team, ensuring exceptional service delivery, and helping shape how technology supports teaching, learning, and research at SDSU.

You will be the go-to resource for resolving complex hardware and software challenges, developing creative solutions, and implementing best practices across the university. From deploying and maintaining IT equipment to leading large-scale technological initiatives, you will play a central role in keeping our systems running smoothly and efficiently.

As the IT Lead, you will:

• Provide operational and technical leadership for IT staff by setting priorities, coordinating day-to-day work, and ensuring responsive, high-quality support.
• Oversee workload distribution, service ticket management, and performance metrics to maintain excellence in service delivery.
• Mentor team members, foster collaboration between academic and technical units, and ensure consistent documentation and adherence to IT best practices.
• Serve as the primary liaison between local IT teams and central IT leadership, helping align campus-wide initiatives and drive process improvements.

This position offers the opportunity to make a real impact at SDSU by combining technical expertise with leadership, innovation, and collaboration.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU’s success. The IT Division comprises several departments and areas, all sharing the mission to leverage people and technology in support of SDSU’s commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community-building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division comprises 184 staff members and 28 administrators. 

IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.

For more information regarding the IT Division, click here.

Education and Experience

Equivalent to bachelor’s degree in a related field and five years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Key Qualifications

• Demonstrated expertise in systems integration, endpoint management, networking, and enterprise application support. Specifically, technologies including Microsoft EntraID, Intune, Autopilot, and JAMF.
• Degree in computer science, information systems, educational technology or a related technical field.
• Experience leading a team in a higher education environment.
• Proven ability to lead cross-functional teams and implement technology projects that impact multiple departments or divisions.
• Demonstrated expertise in virtualization and cloud computing (e.g., AWS, Azure), or automation frameworks (e.g., PowerShell, Jamf, Intune).
• Professional IT certifications (e.g., CompTIA A+, Microsoft Certified) are