TEMP - FM Onsite Staff

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC is looking for a Temporary FM Onsite Operator – to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

We are seeking candidates for our vacant FM Onsite Floater who supports and understands specific FM/MPS solutions including the providing the best quality service through exemplary onsite customer service and task execution. This role is a floating position.

In this role you will:

• Coordinate delivery or courier services to arrange delivery of letters and packages
• Maintain and oversee onsite inventory and stock
• Retrieve and execute work orders according to customer needs
• Perform minor repairs, installations and routine equipment maintenance
• Create and maintain administrative reports for the customer and ARC’s FM/MPS leadership team
• Draft and distribute correspondence including resource availability and onsite events
• Sustain effective and accurate communication within the clients site, and FM management for top customer service.
• Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate
• With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer’s expectation of quality onsite service
• Participate in on-going ARC and other training to update technical and soft skills and knowledge
• Work additional and/or non-traditional hours per the client’s needs
• Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers
• Perform other duties as assigned

Requirements:

• High School Diploma
• 1-3 years of related onsite administrative customer service
• Professional, business level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
• Self-motivated with the ability to work independently, resourcefully with minimal oversight
• Demonstrated experience in developing strong working relationships with internal and external customers
• EFI Fiery and other pre-press file application experience preferred. 

What We offer:

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line.

We are an Equal Empl