Medical Billing AR Supervisor

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice.

Join our growing company dedicated to quality care at Frontier Dermatology!

Position Details:

• Overview: Do you enjoy working in a busy medical billing specialty, and being actively involved in the overall production while overseeing team members? Join our medical billing team as the RCM Accounts Receivable Supervisor!
• Job Title: RCM AR Supervisor
• Location: Remote
• Typical Schedule: Varied Mondays – Fridays

General Description of All Benefits:

• Health Insurance – medical, dental, and vision with HSA, FSA options
• 401k - employer matching up to 4%
• Life Insurance – employer paid & voluntary options
• 8 paid holidays per year
• Tiered PTO accrual 80 – 200 hours annually
• Sick time accrual based on State Law
• Complimentary parking
• Pet insurance voluntary option
• Employee Assistance Program provided

Qualifications:

• HS Diploma, GED; and 1-3 years of progressive medical billing experience and/or training
• Previous leadership experience strongly preferred, but not required

Overview of Position Details:

The RCM AR Supervisor (reports to VP of RCM) has the largest group of team members, and responsibility. In addition to AR day-today operations, the Supervisor also oversees the Customer Service Representative as well as looking ahead at our department stats. Communication is essential in this position, both with the other leads and with AR/CSR team members; the AR Supervisor should be touching base with RCM members often (in all areas of production).

• Supervise AR and Customer Service billing department team members including onboarding, training, coaching, corrective conversations, and monitoring productivity.
• Responsible for employee PTO requests and tracking of attendance.
• Host weekly team meetings to provide stats, assist with issues and concerns, and help remove barriers for the team to function smoothly.
• Research AR issues for team; problem solve and root cause analysis.
• Hold teams accountable for results and performance.
• Responsible for leading team and maintaining team morale.
• Monitor productivity by whatever method is most effective for each team member.
• Responsible for monitoring rejections in the clearinghouse and reporting that information to the team members.
• Responsible for AR team worklog as well as tasks.
• Responsible for making sure all mail, correspondence, and non-pays are worked.
• Monitor phone queue(s) and ensuring low call abandonment call rate.
• Maintain positive working relationship with outside collection agencies.
• Maintain system that will alert team of any payer policy changes, alert leads of any policy changes.
• Communicates statuses with Billing Managers/Leads and Revenue Cycle VP, daily & weekly.
• Escalation point of contact for upset patients, or other misc. patient feedback.
• Manage projects and goals with transparency, including use of online project management websites.
• Committed to company vision and values.

Who Are We?

Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates.

CARE IS.. our core values:

Community – We’re loyal to our patients, providers, and staff

Accountability – We are responsible for our behavior, interactions, and outcomes

Respect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of others

Empathy – We treat the people the way they want to be treated

Integrity – We are honest and ethical

Service Excellence – We always do our best

Apply here or through our company website career portal to see other available positions!

Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advance