Business Development Manager - Field Based North Texas, Oklahoma, and Arkansas

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

This position will cover a territory that includes North TX, OK, and AR. Manage and develop relationships with customers & prospects within assigned territory at different levels to improve customer satisfaction; protect and maximize revenue opportunities and minimize asset risk.

Location: North Texas, Oklahoma, and Arkansas (candidate must be located near an airport to support the territory)

Major/Key Accountabilities

• Overall responsibility for profitability/ MOP in dedicated area for all customers operating in the territory
• Understand customer trends & operational plans, problems, opportunities & match to sell CHEP’s products, services & value proposition
• Closely manage commercial terms of the contract with the customer to ensure revenue is adequately collected and that any program costs are well understood and anticipated by the customer
• Implement territory / account plans through prioritization provided by office-based Controls & Intelligence team and collaboration with Strategic Accounts, addressing any customer issues raised at the location level
• Create & manage sales funnel based on account portfolio and work leads with prospects in territory, converting new business opportunities
• Maintain continuity of business and ensure the accounts remain profitable
• Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & CHEP.
• Deliver high levels of customer satisfaction through a consistent service delivery to the customer
• Work closely with strategic account managers to implement account plans for strategic customers operating within the territory.
• Recognize training needs within the supply chain and establish CHEP as the primary contact for asset control and commercial initiatives. (remove)
• Maximize time spent with customers by relinquishing administrative and transaction work to office-based teams
• Have overall revenue and (where practical to measure) profitability responsibility for the territory & work closely with office- based support team

Measures

• Deliver revenue budget
• Build solid relationships with accounts, decision makers, influencers and users
• Develop sustainable and profitable growth, deliver  new business from portfolio
• Improve the NPS score of territory in line with Brambles targets
• Develop and implement agreed account plans for all major accounts
• Ensure that all business within the territory achieves Brambles profitability and return expectations. Where this is not the case, implement profit improvement plans.

Authority/Decision Making

• Initiate issue resolution activities on behalf of customers within account portfolio
• Provide feedback on route planning outputs for assigned territory
• Implement commercial decisions in line with Brambles approval matrix

Challenges

• Effective prioritization of multiple internal groups to support
• Effective communication with office-based teams and strategic account managers
• Increasing time spent with customers while minimizing Travel costs
• Reliance on office-based teams to