Senior Employee Experience Specialist

Job Summary:
Reporting to the Director, Employee Experience & Culture, the Senior Employee Experience & Culture Specialist serves as a trusted advisor and subject matter expert on employee relations and organizational culture. This role leads complex employee relations cases, partners with leadership to shape culture initiatives, and drives strategic programs that enhance community and culture. The Senior Employee Experience & Culture Specialist also ensures compliance with employment laws and organizational policy.
Supervisory Responsibilities:
None
Essential Duties/Responsibilities:
Employee Relations
• Lead and resolve complex employee relations issues, including investigations, conflict resolution, and performance concerns
• Provide coaching and guidance to managers on handling sensitive employee matters and applying policies consistently
• Analyze trends in employee relations cases to identify systemic issues and recommend proactive solutions
• Coordinate and process unemployment claims for employees in multiple states by the required deadlines
Employee Experience
• Support enhancements to onboarding and offboarding processes to ensure a seamless experience
• Serve as a key voice in shaping internal communications strategies to reinforce culture and transparency
Performance Management
• Advise on performance management strategies, including progressive discipline and development plans
• Coach and train managers on delivering constructive feedback
Culture & Engagement
• Design and implement strategic initiatives to strengthen organizational culture
• Partner with leadership to embed values and behavioral competencies into daily practices and decision-making
• Champion community and culture initiatives
Compliance & Risk Management
• Ensure compliance with employment and immigration laws, regulations, and internal policies
• Maintain accurate documentation of employee relations cases and actions within the case management system to ensure transparency and accountability
• Monitor legislative changes and recommend policy updates to mitigate risk
Required Skills/Abilities:
• Strong working knowledge of federal, state, and local employment laws, with the ability to apply policy consistently
• Proven ability to coach and advise managers on sensitive personnel issues and performance management
• Excellent written and verbal communication skills, including experience crafting internal communications
• Ability to analyze employee relations trends, surface root causes, and recommend proactive solutions
• Strong judgment, confidentiality, and discretion in handling sensitive matters
• Ability to work independently, managing high-volume or complex caseloads
• Familiarity with employee experience platforms, HRIS, or case management systems
• Comfort with data analysis and presenting insights to leadership
Required Education and Experience:
• 3+ years of experience in employee relations, HR business partnership, or employee experience roles
• Demonstrated experience conducting complex employee relations investigations, including fact-finding, conflict resolution, and documentation
• Experience contributing to or leading culture, engagement, or organizational development initiatives
• Experience with organizational culture or change management initiatives
• Experience working within multi-site or distributed workforce environments
Preferred Education and Experience:
• HR certification preferred (PHR, SPHR, SHRM CP, SHRM SCP)
Travel requirements:
• Some travel to CRJ offices and programs required
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