Senior Technical Program Manager

<p>Microsoft’s Cloud Operations + Innovation (CO+I) is the engine that powers our cloud services. We deliver the core infrastructure and foundational technologies for Microsoft, from Azure to AI. Our infrastructure is comprised of a large global portfolio of hundreds of data centers, managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. </p><p>  </p><p>We are hiring an exceptional PM to support our International region expansion with specific focus on Europe, Middle East and Africa. This challenging role will require strategic focus in order to successfully establish and execute against our growth objectives. The opportunity will require thought leadership and effective engagement across multiple stakeholders in order to ensure the delivery of our Region Expansion, on time, with quality and to the highest satisfaction of our customers. As a Build and Launch lead you will engage with internal product teams, our Microsoft field, our Partner network and our end customers; you will be faced with complex engagements that encompass multiple dimensions including, technical, financial, compliance, regulatory and legal concerns. Your ultimate objective will be to deliver against our expansion strategy and in support of our customers as they in turn progress on their digital transformations. </p><p> </p><p>This role requires an ability to deeply understand customer scenarios and technical requirements; identify common patterns and subsequently overlay Azure architecture principles to ensure we model the most effective Azure regions. Your impact will be significant in influencing our customer digital transformation journeys over a multi-year horizon as well as expanding our worldwide Azure region footprint</p><p> </p><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. </p><p>  </p><p>In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. </p><p> </p> <h3>Responsibilities</h3> <ul><li aria-setsize="-1">Identify, evaluate and prioritize opportunities in support of our Azure Region build and launch lifecycle, including the development of launch programs and processes and scale out motions through automation of repeatable patterns. </li></ul><p> </p><ul><li aria-setsize="-1">Discern core customer scenarios and requirements which may test the bounds of our Azure region principles and drive engineering actions/product improvements as a consequence. </li></ul><p> </p><ul><li aria-setsize="-1">Develop a deep understanding of our lead customers, their key business priorities and their critical workloads in support of their digital transformation. Thorough qualification of our key customer Azure requirements across compute services, storage and associated specialized SKUs will be key in ensuring our new Region investments align to customer demands. </li></ul><p> </p><ul><li aria-setsize="-1">Engage directly with customers at multiple levels, supporting executive briefings and innovation partnerships. </li></ul><p> </p><ul><li aria-setsize="-1">Remove customer barriers to cloud adoption across service, capacity, availability and time dimensions. </li></ul><p> </p><ul><li aria-setsize="-1">Partner with engineering, infrastructure, marketing, compliance and the field leadership to translate customer demand signals into release priorities, and ensure business growth is unencumbered by engineering, compliance or infrastructure. </li></ul><p> </p><ul><li aria-setsize="-1">Be cognizant of launch quality KPIs and drive mitigation strategies in support of launching new regions with quality, and within time to market SLA </li></ul> <h3>Qualifications</h3> <p>Required Qualifications</p><p> </p><ul><li aria-setsize="-1">Program, project or product management experience industry experience working with one category or vertical </li><li aria-setsize="-1">BS or higher degree in Computer Science or related discipline, or equivalent industry experience </li><li aria-setsize="-1">Strong track record of delivering services and/or shipping products </li><li aria-setsize="-1">Cloud/Infrastructure experience </li><li aria-setsize="-1">Experience in cross functional program management, especially in a strategy, planning and decision-making environment </li></ul><p> </p><p>Preferred Qualifications </p><p> </p><ul><li aria-setsize="-1">In-depth knowledge of a Hyperscale Clouds  data center and network architecture </li><li aria-setsize="-1">Experience in planning cloud specific infrastructure. </li><li aria-setsi