C001091 Senior Technician CSD (NS) - FRI 1 Sep RELAUNCH

<p><strong>Deadline Date: </strong>Friday 1 September 2023</p> <p><strong>Requirement: </strong>Senior Technician CSD</p> <p></p> <p><strong>Location: </strong>Mons, BE </p> <p></p> <p><strong>Full time on-site</strong>: Yes</p> <p><strong>Time On-Site: </strong>100% <a rel="nofollow noreferrer noopener"> </a></p> <p><strong>Not to Exceed Rate:</strong> 53 EUR</p> <p><strong>Total Scope of the request</strong> (hours): 668</p> <p><strong>Required Start Date:</strong> 15 October 2023 </p> <p><strong>End Contract Date:</strong> 31 December 2023 </p> <p><strong>Required Security Clearance:</strong> NATO SECRET</p> <p><strong>Duties and Role: </strong></p> <ul> <li>Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS networks.</li> <li>Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime</li> <li>Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality</li> <li>Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period</li> <li>Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications </li> <li>Perform On-Call level 1 service support either remotely or on site.</li> <li>Performs other duties as may be required.</li> </ul><p><strong>Requirements</strong></p><p><strong>Skill, Knowledge &amp; Experience:</strong></p> <ul> <li>The candidate must have a currently active NATO SECRET security clearance</li> <li>At least 1 year of recent experience, related to IT Service Desk functions</li> <li>Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?)</li> <li>Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007 / Lync 2010)</li> <li>Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007 / 2010 from an end-user perspective</li> <li>Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS / UMTS)</li> <li>Service minded attitude with a strong interest in working directly with users</li> </ul>