HR Operations & Engagement Partner

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As the People & Places Operations & Engagement Partner you will be pivotal in enhancing HR operations. You will develop and implement engagement initiatives, analyze survey data to drive actions and deliver training on new processes. Your role includes overseeing content management, coordinating key operational forums, and ensuring alignment of HR practices with business goals. Additionally, you will support project management, create executive content, and contribute to strategic initiatives.

Job Description:

Essential Responsibilities:

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• 8+ years’ experience in combination of operations, human capital, strategy planning, consulting, and/or an equivalent field. This role requires domain expertise in HR operations, employee engagement strategies, communication principles, data analysis, and content development
• Proven ability to coordinate and facilitate operating forums and key meetings
• Proficiency in monitoring and tracking progress against key performance metrics, with strong analytical skills for providing insights and recommendations.
• Experience collaborating with communication teams to create and execute comprehensive communication strategies.
• Proven track record in creating compelling executive content, including presentations, reports, and communication materials, with strong storytelling skills.
• Ability to evaluate existing HR processes and workflows, identify inefficiencies, recommend improvements, and implement process enhancements.
• Strong project management skills, including developing project plans, timelines, an