Sr Staff Exp. Designer - Trust & Privacy

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Sr. Staff Designer for Trust & Privacy will lead the design and strategy for intuitive experiences that foster trust and proactively address any privacy concerns across PayPal and its global subsidiaries. The ideal candidate will possess a solid understanding of fin-tech product nuances, and the complex sensitivities consumers have regarding their personal data – especially in the context of AI-driven data collection – to identify opportunities to instill confidence and alleviate privacy concerns, furthering customer trust in PayPal. This role demands the ability to connect customer and business goals through high-quality craft and compelling storytelling, while staying at the forefront of design, technology, and privacy innovation to deliver transparent customer-centric experiences.

Job Description:

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

What you'll do:

• Lead the vision and delivery of Trust & Privacy experiences that build confidence across PayPal’s platforms.

• Influence strategy with insights and prototypes for transparent, AI-powered privacy controls.

• Collaborate with research, content, product, and engineering to integrate privacy into every experience.

• Evolve scalable design systems and mentor designers in responsible, privacy-first practices.

• Align customer trust and business goals through storytelling, craft, and innovation.

What we're looking for:

• Proven success delivering enterprise-scale, cross-platform design solutions.

• Experience in product design for B2C/B2B products, bonu