Patient Service Specialist

Boone Memorial Health is seeking a professional, friendly, and detail-oriented Patient Service Specialist (PSS) to join our team at the Danville Clinic. As the first point of contact for patients, the PSS plays a key role in creating a positive and welcoming experience while supporting the clinic’s administrative operations. This full-time position is ideal for someone who enjoys patient interaction and working in a collaborative, fast-paced healthcare environment.

What We Offer

• Full benefits package including medical, dental, and vision coverage

• Retirement plan with employer contributions

• Paid time off (PTO) and paid volunteer time

• Supportive, mission-driven work culture

• Opportunities for advancement within Boone Memorial Health

Who We Are

Boone Memorial Health (BMH) is a growing, rural Critical Access Health System located in Madison, West Virginia. Our Danville Clinic is one of several outpatient locations offering high-quality primary and specialty care to communities throughout the region. BMH is committed to improving access to care, investing in innovation, and delivering compassionate service close to home.

Qualifications

Required:

• High school diploma or equivalent

• Strong communication and customer service skills

• Proficiency in basic computer applications and scheduling software

• Ability to manage multiple tasks with accuracy and efficiency

Preferred:

• One (1) or more years of experience in a healthcare registration or front office setting

• Familiarity with medical terminology and electronic medical records (EMR) systems

Responsibilities

• Greet and assist patients in person and over the phone

• Register patients, verify insurance, and collect co-pays

• Schedule patient appointments and follow-up visits

• Maintain accurate and up-to-date patient records

• Respond to inquiries and relay information in a courteous and professional manner

• Ensure the reception area is clean, organized, and welcoming

• Collaborate with clinical staff to support smooth patient flow

• Maintain confidentiality in accordance with HIPAA regulations

Other Duties

Please note this job posting is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Policy Statement

Boone Memorial Hospital, Inc. provides equal employment opportunities to all personnel and applicants for employment and prohibits discrimination, harassment, prejudice, or behavior of any type based on race, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, past or present military service, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other characteristic protected by federal, state or local laws.