Front of House Supervisor - Rice University

Proof of the Pudding (POP) is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary innovations. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more. 
 
We are currently seeking an experienced Front of House Supervisor to join the team at Rice University. POP provides food service to Rice University’s athletic events. This position will lead the front of house team for football gamedays.

Responsibilities: 

• Be a lead in your food service area while being a point of contact for guests and clients.
• Ensure the setting of tables/buffets are accurate according to diagram and/or sample table.
• Managing time effectively to ensure all BEO items are completed prior to service times.
• Delegating tasks to team members based on their positions and talents.
• Managing the team that is scheduled to run each event.
• Running food to suites and concessions as needed.
• Ensure the client is communicated with and checked in on throughout the event.
• Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques.
• Keep work area clean, and coordinate actions with the event team members, and all other members of the front and back of the house to ensure flawless customer service.
• Maintain good grooming and personal hygiene.
• Adhere to food safety best practices and policies.
• Hands-on involvement in events includes a variety of physical tasks, such as the lifting of heavy objects, handling food and alcohol, loading serving carts and trays, stocking supplies, and garbage removal.
• Reporting to the General Manager and performing any tasks assigned in order to execute a flawless event.

Performs other related duties as required.

Required Qualifications: 

• 2-4 years of experience in Front of House Operations, F&B Coordination, Lead Server, or equivalent 
• Strong knowledge and efficiency of Microsoft Office 
• Must be a team player and well organized with strong written and verbal communication skills 

Specialized Qualifications: 

• Excellent listening and communication skills 
• Renowned time management and organization skills 
• Strong Customer Service skills with the desire to go above and beyond a client’s needs 
• The ability to work alone and as a team 
• Strong attention to detail and the ability to learn and adapt quickly 

Work Environment   

The work environment for this position will be event operations and working out of the Football Stadium or similar venues. This position will often move throughout campus and stadium grounds on different terrains.

Physical Demands:  

• Prolonged periods of standing, moving through an event space, and traveling from venue to venue 
• Bending, lifting, scooping, and carrying miscellaneous equipment and food items  
• Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.  

CORE VALUE AND COMPETENCY REQUIREMENTS 

• Business Acumen - Demonstrate comprehension of the job, including policies