Director of Online Student Success - Digital Learning at UT - UTK

Reporting to the Executive Director of Learner Services, the Director of Online Student Success will develop and articulate a strategic vision for online student success in alignment with UT Digital Learning’s overall objectives. The Director will lead the online student success team, fostering a culture of excellence, professionalism, empowerment, and innovation in delivering personalized student coaching and support at scale, while optimizing operational considerations. 

Strategic and Team Leadership

• Develops and articulates a strategic vision for online student success in alignment with UT Digital Learning’s overall objectives. 
• Develops long- and short-range goals with specific emphasis on activities and experiences that improve online student success.
• Implements enhanced, level-specific online success coaching, ensuring that students receive timely and relevant guidance throughout their academic journey. 
• Provides leadership, training, development, mentorship and evaluation for student success coaches.
• Develops KPIs and ensures success coaches are meeting and exceeding performance goals.
• Oversees and participates in the hiring, training and evaluation of staff

Student Persistence and Retention 

• Leads development of Digital Learning’s strategic approach to increasing persistence, retention, and returns, including the implementation of scalable processes to identify and support at-risk students. 
• Monitor and analyze persistence, retention, and graduation data, identifying trends and opportunities, and implementing targeted interventions to improve online student persistence and graduation rates.
• Implement proactive processes to support students who decide to stop-out from their programs including the pre-planning of their return plan when possible, and the continued engagement and re-engagement of stopped-out students. 
• Collaborate with academic advisors, online programs faculty, and leadership to establish clear communication channels and efficient processes for addressing student concerns and closed-loop feedback to support continuous improvement.

Data analysis

 

• Effectively develop methodologies to use data to inform strategic and operational recommendations and decisions, and to set and measure progress against goals. 
• Analyze data and feedback to identify areas for improvement, developing and implementing strategies to address individual and systematic challenges. 
• Analyze reports related to the day-to-day operations and overall productivity of the team to drive performance.

Student Engagement 

• Lead efforts to enhance overall student engagement and experience. 
• Lead efforts to create community for online students to foster a sense of belonging at UT and support their educational and career objectives through programming, connection with campus communities and resources

Required Qualifications

• Master’s Degree and 6 years of related work experience which includes 3 years of supervisory experience

Or,

• Ten years of related administrative experience, which includes 3 years of supervisory experience

Or,

• Any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved.

Preferred Qualifications

• Doctoral Degree 
• Experience using Salesforce
• Experience in academic advising
• Experience with online learner population with specific emphasis in student success initiative.

 

Work Location 

• Knoxville, TN
• This position would ideally function in an in-person/hybrid working capacity but fully remote could be an option for the ideal candidate. 

 

Compensation and Benefits 

• UT market range: MR 13
• Hiring Range: $100,000 - $115,000 per year, commensurate with experience
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

 

Application Instructions 

• For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
• Screening of applicants will begin immed