Parts Support Specialist

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

 

The Parts Support Specialist plays a pivotal role within our Spare Parts team, collaborating closely with customers and vendors to provide exceptional service. This position is instrumental in achieving our service sales growth objectives through sales and customer support. Reporting to the Parts Support Team Lead, the Parts Support Analyst will contribute to maintaining our reputation for quality service and innovative solutions.

 

The position is based in the Vernon Hills. IL, Rockford, IL or Panama City, PA.

 

Tetra Pak is not considering applicants (Internal or External) who require international relocation to the United States.  
 

As a Part Support Specialist, you will:

 

• Contact vendors to obtain quotes and conduct parts research.
• Collaborate with the replenishment team to ensure up-to-date materials information.
• Provide top-tier customer service via phone, email, and other communication channels to ensure customer satisfaction.
• Execute various transactional activities related to order management, including creating purchase requests/orders, sales orders, and quotes.
• Offer supply chain expertise to support new product sourcing and purchasing.
• Perform shipping and receiving transactions and create recommended spare parts lists.
• Collaborate with the Master Data team to set up part materials and handle rentals and repairs.
• Conduct parts research in technical manuals for customer inquiries.
• Participate in customer relationships from an operational perspective, facilitating transactional sales through effective communication.
• Maintain close communication and collaboration with vendors on price quotes and new materials.
• Take responsibility for customer inquiries, ensuring they are addressed and channeled within the organization, including technical issues.
• Maintain customer-related master data accuracy to drive transactional sales and service business.
• Source local materials as needed.

We believe you have

 

• Minimum of a High School Diploma or equivalent work experience; associate degree preferred.
• A minimum of 3 years of experience in a Customer Service or Purchasing and Parts Support role.
• Experience in providing world-class customer service is highly preferred.
• Proficiency in MS Office suite (Outlook, Word, Excel, and PowerPoint); SAP/R3 experience is a plus.
• Strong written and verbal communication skills in English.
• Strong understanding of planning and logistics.

We Offer You

 

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

 

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

 

This job posting expires on November 08, 2023

 

If you have any questions about your application, please contact Jatwana Calhoun Brown at jatwana.brown@tetrapak.com