Customer Service Specialist I (REVENUE TAX SPECIALIST I)

​Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST I - 38571 
Skill Option: None 
Bilingual Option: None 
Closing Date/Time: 04/28/2025; 11:59PM
Salary: $4,412-$5,991/monthly
Job Type: Salaried
Category: Full Time 
County: Winnebago
Number of Vacancies: 1
Plan/BU: RC062

 

 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  45930 

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue.  We are hiring a Customer Service Specialist I (Revenue Tax Specialist I) for our district office in Rockford, IL. In this position, you will serve the Division by working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email, and utilizing interpersonal and customer service skills to answer taxpayer inquiries on Individual Income Tax; Withholding Income Tax; Sales and Use Tax; and Business Income Tax. A semi-automatic promotion beyond this title is also on the horizon! If you have completed the Customer Service Specialist Trainee (Revenue Tax Specialist Trainee) program, and have a desire to help others, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out!

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation.
• Reviews and performs research on various source documents in providing information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives, in writing and orally of a routine and priority nature, relating to the various taxes administered by IDOR in addition to interpretation of the Illinois Business Registration, and Electronic Filing Application rules and regulations.
• Performs research necessary to resolve discrepancies or deficiencies.
• Confers with and initiates correspondence to taxpayers and/or their representatives on status of accounts and to determine the nature of inquiries, problems, or complaints.
• Assigned throughout the Customer Service Bureau to assist in higher level tax related duties as required.
• Approves or denies progressively difficult reasonable cause requests based on procedural and st