Auto Claims Specialist

The Commercial Auto Claims Specialist is responsible for handling and managing commercial auto claims. They will analyze first reports, contact insured/claimants promptly, and evaluate contract language to identify coverage issues. The specialist will develop and maintain accurate and timely investigation and loss analysis, establish reserves, and recognize and pursue recovery. They will adhere to statutory and regulatory fair claims practices and identify potential fraudulent claims. The specialist will also manage the use, work product, and expenses of outside vendors, evaluate claim facts, and negotiate claim settlements. They will serve as a technical resource to lesser experienced adjusters and contribute to the team's goals and objectives.

RESPONSIBILITIES:

• Analyze first reports and promptly contact insured/claimants
• Effectively evaluate contract language and identify coverage issues
• Develop the file to provide accurate and timely investigation and loss analysis
• Maintain an active file diary to move the file toward resolution
• Establish accurate and timely reserves
• Recognize and pursue recovery
• Adhere to all statutory and regulatory fair claims practices
• Recognize and identify potential fraudulent claims
• Manage the use, work product, and expenses of outside vendors
• Evaluate claim facts and negotiate claim settlements
• Develop and maintain strong business relationships with internal and external customers
• Serve as a technical resource to lesser experienced adjusters
• Contribute to the development and delivery of the team's goals, objectives, and results
• Support workload surges and/or Catastrophe Operations as needed, including working overtime during designated CATs.

KNOWLEDGE, SKILLS & ABILITIES:

• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• Aptitude for evaluating, analyzing, and interpreting information
• Excellent skills in customer service, investigation techniques, organization, time management, multitasking, verbal and written communication, negotiation, and reserving
• Innovative thinking

EXPERIENCE & EDUCATION:

• 3-4  years of auto claims adjusting experience required
• Commercial auto claims experience is a plus but not a requirement
• Bachelor's degree or equivalent experience required
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.