Assistant Front Office Manager - The Hythe Vail a Luxury Collection Resort

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Assistant Front Office Manager plays a key leadership role in delivering exceptional guest experiences and ensuring seamless front office operations within a luxury resort setting. In partnership with the Front Office Manager, this position oversees daily operations across Guest Services, Front Desk, Concierge, Bell/Door, PBX, and Resort Activities.

 

This role is responsible for upholding the highest standards of hospitality, fostering a culture of excellence among associates, and driving operational performance. The ideal candidate is a service-driven leader who models professionalism, anticipates guest needs, and creates memorable experiences that reflect the brand’s commitment to excellence.

 

Job Specifications:

• Starting Wage: $58,461.98 - $65,358.10
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

 

Job Responsibilities:

Leadership & Culture

• Champion a culture of hospitality excellence by leading with integrity, professionalism, and a guest-first mindset.
• Inspire, mentor, and develop front office associates to deliver intuitive and personalized service.
• Foster a collaborative, respectful, and high-performing team environment aligned with luxury service standards.
• Recognize and celebrate associate achievements, reinforcing engagement across all shifts.
• Lead by example, demonstrating poise, attention to detail, and a commitment to service excellence.

Operational Excellence

• Oversee daily front office operations to ensure efficiency, accuracy, and a seamless guest journey from arrival to departure.
• Maintain exceptional standards for check-in and check-out experiences, minimizing wait times while maximizing personalization.
• Ensure all service delivery aligns with brand standards, policies, and procedures.
• Anticipate operational challenges and proactively implement solutions to maintain service flow and quality.
• Collaborate with the Front Office Manager to drive continuous improvement initiatives and operational innovation.

Guest Experience & Service Delivery

• Create memorable, personalized guest experiences that reflect the expectations of a luxury resort environment.
• Actively engage with guests to build relationships, gather feedback, and ensure satisfaction at every touchpoint.
• Resolve guest concerns with empathy, urgency,