Audio Visual/TEAMS - Service Delivery Coordinator

 

Together, we own our company, our future, and our shared success.

 

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.  

 

Company : Black & Veatch Corporation  

Req Id : 109769 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. 
 
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

We are looking for an Audio Visual / TEAMS focused Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. 

 

This role is responsible for the management and ongoing support of the corporate auditorium, as well as the enterprise-wide Audio-Visual systems across the Black & Veatch organization. 

Key Responsibilities

• Managing and configuring hardware associated with audio visual systems and Microsoft Teams. 
• Providing technical support and troubleshooting for hardware and TEAMS related issues. 
• Monitoring TEAMS environment, performance and usage to identify and resolve issues. 
• Support corporate Auditorium – ATEM Video switcher and Blackmagic camera controller 
• Procure, support and manage regional office and project site audio visual and TEAMS equipment 
• Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware. 
• Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components. 
• Investigating and proposing upgrades and improvements to enhance user experience. 
• Collaborating with IT teams to evaluate and implement upgrades to AV platforms. 
• Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software. 
• Attaching cables and configuring settings on televisions and other devices. 
• Testing and troubleshooting issues with network communication. 
• Establish and maintain strong working relationships with internal clients throughout the organization 
• Work with various D & IT teams to ensure a high-quality, end-to-end user experience 
• Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites 
• Identify, lead, and contribute to process improvement opportunities 
• Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments. 

Management Responsibilities

Individual Contributor

Preferred Qualifications

• Customer service focus, strong communication and organizational skills 
• Ability to prioritize work and client requests 
• The ideal candidate will be self-motivated with a positive customer service attitude. 
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.  
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.  
• Familiarity with Service Now 
• Experience with Microsoft Office suite of tools, SharePoint, PC