Manager, Retail Strategy & Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting the Retail Organization from a data perspective and acting as the single point of contact for all data related needs. This position is responsible for mining and retrieving data from various sources and consolidating the data into manageable formats.

This position will focus up to 60% of the time on supporting the Sales Quality program. This includes using data to investigate and idenity fraudulent sales practices, and monitoring and reporting on quality of sales with a focus on churn, revenue, CLV, lifecycle, cross-channel movement and more.

This position will focus approximtaley 40% of the time on supporting new initiatives, researching data to support the channel, and partning with cross-funtional teams on ad-hoc data requests (via alignment with Retail Strategy Director).

This position will partner with EBI and cross-functional groups to identify where raw data exists and how to join multiple data sources together. All data needs to be retrieved and analyzed from a quality assurance perspective to ensure data integrity. To accomplish this, a thorough understanding of the business is required to properly assess the final output and ensure accuracy before distributing to field partners.

This position will support daily and weekly ongoing data operations for the channel and will inform channel leaders on operational business decisions.

The ideal candidate will a self-started with the ability to operate independently when needed and partner with key stakeholders as necessary.

Job Description

Core Responsibilities

• Support and contribute to the Weekly Retail performance report.
• Develop sub channel sales performance dashboards for Indirect, 3PL, and all new future sales programs.
• Proactively explore and research retail business trends to identify opportunities, trends, and anomalies that impact the business.
• Partner with cross functional teams to supply business insights for new and existing initiatives including Xfinity Rewards in retail, base management and retention, sales enablement, CE&I and more.
• Handle retail intakes for ad-hoc requests for new business development including real estate and construction, branded partner, indirect sales and more.
• Support LRP technology initiatives with research and insights to support pilots.
• Act as subject matter expert for retail DataMart
• Act as subject matter expert for all EBI tables impacting retail including OMDM, NSD, channel/subchannel analysis, Rosetta, and more.
• Troubleshoot/problem solve data issues through research and partnership with key stakeholders.
• Partner with sales operations for sales quality dashboards and analysis
• Build interactive dashboards to support the channel with QC analysis
• Other duties and responsibilities as assigned.

Minimum Requirements

• Must have experience and expert knowledge of retail business management principles and retail/sales analytics.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of wor