WC Team Assistant (Onsite; Lakewood Ranch, FL)

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting, and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview 

Davies Claims North America is looking for a Workers’ Compensation Team Assistant to provide administrative support to our Workers’ Compensation team. Reporting to the WC Claims Supervisor, you will provide administrative support to claims adjusters, nurses, and claims supervisors by connecting with claimants via phone and email, scheduling medical appointments, entering data in our claims system, and drafting and sending required State forms. 

To be successful in this role, you need to be energetic, dependable, exhibit a positive attitude, maintain a strong work ethic, and be motivated to learn. You must have a High School diploma or above, be knowledgeable with medical terminology, and have data entry experience with special attention to detail. Additionally, you will need to have excellent telephone and customer service skills, great organizational skills, and superb time management skills. The right candidate will be interested in learning and working in the exciting and fast-paced workers’ compensation industry, as well as have a positive attitude and a customer-centric philosophy. 

This role is a full-time, office-based position located in Lakewood Ranch, FL. 

Responsibilities and Duties

• Assist Claims Supervisors and adjusters as needed
• Maintain diary and workflow requirements
• Prepare, copy, and mail State required forms and letters
• Electronically compile documents for Excess Reports
• Complete index inquiry forms
• Copy and mail OJCC responses (PFBs)
• Prepare and send DWC-25’s, DWC-19’s, and DWC-14’s as requested
• Request police reports as requested
• Provide training to new team assistants and/or adjuster trainees
• Convey a positive attitude and teamwork for optimum provision of services to clients
• Maintain CEU credits if licensed (FL All-Lines Adjuster or Workers’ Compensation License)
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned by the Claims Supervisor, Assistant Claims Manager, Claims Managers, or QA Manager

Experience and Qualifications

Required

• High School diploma or above
• Previous experience with data entry
• Experience with Microsoft Outlook, Word, and Excel

Preferred

• Medical terminology knowledge desired
• Knowledge of current workers’ compensation laws and statutes

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills