Tax Compliance Customer Support

Overview

Knowledge Services is hiring for a Tax Services Customer Support role.  This person will be required to work on-site in our client's office located on the southwest side of Indianapolis.

• $18 per hour, Monday-Friday
• Anticipated start date is January 27, 2025
• This role requires strong attention to detail, effective customer service skills, and the ability to work extensively with computer systems. State tax law knowledge is not required. Training will be provided.

Responsibilities

• Completes compliance examinations on various Department of Revenue tax returns and State information in ITS, Federal tax returns, and other related systems to assure accuracy of State tax returns
• Provides customer service and assistance to taxpayers by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR)
• Interprets and applies State and Federal tax laws, rules, regulations and other legal resources in identifying and resolving technical tax problems
• Perform in-house desk examinations for both tax liability/refund analyses

Qualifications

• High School diploma or GED
• High attention to detail
• Ability to effectively communicate, both orally and in writing 
• Must have experience with MS Office 

Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

INDADM