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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Athens, Georgia, United States of America, Malvern, Pennsylvania, United States of America, Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

Senior Functional Analyst – Customer Excellence

Transcend | Innovative Medicine

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

About Transcend

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains.

The program will simplify the Pharmaceutical ERP landscape from seven systems to one, standardizing processes to create a cost-effective, fit-for-purpose digital backbone that enables agility and scalability across the business.

Additionally, Transcend will remediate end-of-life system exposure expected toward the end of this decade, reducing risk while enabling long-term sustainability.

Role Purpose

The Senior Functional Analyst – Customer Excellence provides advanced hands-on support for the deployment of order management and CE processes within Transcend. This role independently executes complex scenarios, supports testing leadership, and mentors other analysts.

Major Duties & Responsibilities

Functional Leadership & Execution

·       Lead functional analysis of complex order management scenarios and Manufacturing-to-commercial system integrations.

·       Independently validate interfaces, data flows, and exception handling scenarios.

·       Support end-to-end CE Execution testing and deployment readiness.

·       Independently execute complex functional activities across solution confirmation, testing, and deployment phases.

·       Support and mentor Functional Analysts, providing guidance on functional approach and quality standards.

·       Proactively identify functional risks, gaps, and improvement opportunities and escalate as needed.

Testing, Deployment & Hypercare Support

·       Lead or coordinate Functional Testing and User Acceptance Testing activities within the domain.

·       Support defect triage, root cause analysis, and resolution.

·       Provide senior functional support during deployment and hypercare.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-068945

Belgium - Requisition Number:   R-069205

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

#LI-Hybrid

Qualifications

Required

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