Manager, Patient Revenue (onsite)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

 

 

The Manager of PRMO Financial Services is an integral part of the revenue cycle and is responsible for overseeing processes related to patient pricing and financial clearance processes across the Duke University Health System.  The manager is responsible for developing, implementing, and managing patient financial policies and procedures, technology, and performance metrics.   The scope of financial services includes, but is not limited to, patient estimates, fixed pricing services, centralized financial counseling in ambulatory clinics, and screening and coaching of financially at-risk patients.  The manager is responsible for living and modeling Duke’s values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. 

 

Strategic Planning and Process Improvement

 

•   Responsible for developing a detailed workforce plan that aligns with the overall Service Access workforce plan.
•  Required to collaborate with the Director, clinical partners, and PRMO HR in anticipating staffing needs and creating the plan/goal of recruitment and retention to include resource allocation. 
•  Required to collaborate with the Director, Service Access, and Clinical Partners in identifying/recommending industry trends and technological advancements and operationalizing identified changes within CL Inics. 
• Responsible for educating on overall strategic PRMO strategies and partnering with clinical partners to implement them to ensure alignment across the health system.
•  Implement department-specific strategies. Communicate respectfully and professionally with everyone.  Focus 100% on our patients, their families, and our patients, their families, and our co-workers with eyes, words, and body language. 

 

Internal Business and Quality/Safety

•  Provides recommendations on key performance indicators and allocates resources as necessary to fulfill the implementation plan as outlined by the director. 
• Implement technological improvements, identifying resources, establishing timelines, and managing outcomes.
•  Manages external vendor relationships that support departmental operations.
• Ensures direct reports are reviewing and reporting on status/performance for their ownership areas. 
•  Monitor the status of metrics/performance and provide summarized status to the director/direct supervisor in all areas of oversight. Collaborate with the clinic to develop and implement an action plan for the needs of attention.
• Expected to tailor compliance requirements and communicate the plan to appropriate departments.  Monitor compliance and hold staff accountable.
•  Implements customer service performance.  Proactively reach out to internal and external customers, receive free feedback, and address concerns.
• Coordinates/implements an employee engagement plan.  Monitor the supervisor's employee engagement plan and issues.
• Enforces compliance with policies.  Communicates policies and procedures to ensure consistent application of PRMO, DUHS, and DU policies and procedures across departments.
• Ensures behavioral and technical competencies are updated and communicated to your direct reports and supported clinical partners at least occasionally.
• Ensures department mid-year and annual performance results are communicated to direct reports and PRMO HR by stated deadlines. Executes the departmental development plan.
• Interviews for skill sets and make recommendations based on departmental needs.  Hire appropriate, timely, and complete s