Warranty Cost Recovery Specialist

Join the Mitsubishi Motors North America (MMNA) Team!  

At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.      Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.       At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.      Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.  

 

Summary of Role: As the Warranty Cost & Claims Specialist II you will lead efforts to recover warranty expenses and ensure our billing processes run smoothly. Your analytical skills will help drive cost reduction initiatives while your attention to detail will manage warranty expense control and related administrative tasks. Your role will be crucial in optimizing cost recovery and maintaining financial accuracy.

Responsibilities:

• Negotiate vendor warranties, manage domestic and international claims, and process payments and chargebacks.
• Make daily decisions on warranty claim approvals/denials to maximize cost recovery and resolve vendor disputes.
• Maintain warranty billing systems and data tables; troubleshoot issues affecting accurate claim processing and recovery.
• Identify high-expense dealers, investigate causes, and take corrective actions to reduce costs.
• Partner with dealers and field staff to resolve claims issues, prevent overcharges, and recover costs.
• Train field staff on warranty processes and best practices in fixed operations.
• Perform claim audits, database analysis, and support ongoing improvements to labor operation systems.
• Stay informed on group activities and provide backup support across the warranty function as needed.
• Manage multiple priorities, maintain professionalism in high-pressure situations, and consistently meet deadlines.
• Assist dealers and field staff in resolving warranty/system policy and claim payment problems via warranty helpline taking a percentage of calls as directed by the Supervisor.
• Perform other duties as assigned or required.

Required Qualifications:

• 5+ years of professional-level automotive experience in service and/or warranty.
• BS/BA degree in business related field or equivalent combination of education and experience.
• 3+ years of Prior automotive warranty operations and/or cost control experience in a dealership environment or for an automotive manufacturer is preferred.

Pay Transparency: 

The base salary for this position ranges between $70,000 to $75,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything