Senior Manager, IT

<p><span><span><span>Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. Its open-source technology is trusted by over 20,000 organizations worldwide - including more than half of the Fortune 500 - H2O.ai powers AI transformation for companies like AT&amp;T, Commonwealth Bank of Australia, Singtel, Chipotle, Workday, Progressive Insurance, and NIH.</span></span></span><br/><br/><span><span><span>H2O.ai partners include Dell Technologies, Deloitte, Ernst &amp; Young (EY), NVIDIA, Snowflake, AWS, Google Cloud Platform (GCP) and VAST. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, </span></span><a href="http://h2o.ai/"><span><span><span>H2O.ai</span></span></span></a><span><span> aims to co-create valuable AI applications for all users.</span></span></span><br/><br/><span><span><span>H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life. </span></span></span></p><p><span><span><span>About This Opportunity</span></span></span><br/><br/><span><span><span>We are seeking an experienced Senior IT Manager/Director with expertise in ERP administration, specifically SAP S/4HANA, to lead our IT organization in developing, implementing, and maintaining our technology strategy. The successful candidate will be responsible for overseeing the IT infrastructure, ensuring the security and compliance of our systems, managing vendor relationships, and providing exceptional support to our users. This is a senior leadership role that requires strong technical expertise, strategic thinking, and excellent communication skills.<br/><br/>This is an office-based position located in Prague, Czech Republic.</span></span></span><br/><br/><span><span><span>What You Will Do</span></span></span><br/><br/><span><span><span>IT Strategy &amp; Roadmap:</span></span></span></p><ul><li><span><span><span>Develop and maintain the IT strategy and roadmap, aligning with the organization's goals and objectives</span></span></span></li><li><span><span><span>Stay up-to-date with industry trends and emerging technologies, making recommendations for future IT investments</span></span></span></li></ul><p><span><span><span>Vendor Management:</span></span></span></p><ul><li><span><span><span>Manage relationships with vendors, including license management, SaaS providers, hardware suppliers, and Managed Service Providers (MSPs)</span></span></span></li><li><span><span><span>Negotiate contracts, ensure compliance, and optimize costs</span></span></span></li></ul><p><span><span><span>Security &amp; Compliance:</span></span></span></p><ul><li><span><span><span>Collaborate with the security team to implement and uphold security policies and ensure compliance.</span></span></span></li></ul><p><span><span><span>Network &amp; Infrastructure:</span></span></span></p><ul><li><span><span><span>Provide oversight of the network and infrastructure, including WiFi, VPN, servers, and cloud services</span></span></span></li><li><span><span><span>Ensure the stability, scalability, and performance of our IT systems</span></span></span></li></ul><p><span><span><span>Budgeting &amp; Asset Lifecycle Management:</span></span></span></p><ul><li><span><span><span>Develop and manage the IT budget, forecasting expenses and ensuring cost-effectiveness</span></span></span></li><li><span><span><span>Oversee asset lifecycle management, including procurement, deployment, and disposal of IT assets (laptops, phones, peripherals)</span></span></span></li></ul><p><span><span><span>Escalation &amp; Support:</span></span></span></p><ul><li><span><span><span>Serve as the escalation point for complex user support issues, providing timely and effective resolution</span></span></span></li><li><span><span><span>Ensure that user support is delivered in a professional and courteous manner</span></span></span></li></ul><p><span><span><span>Documentation &amp; Process Improvement:</span></span></span></p><ul><li><span><span><span>Develop, maintain, and improve IT documentation, including policies, procedures, and guides</span></span></span></li><li><span><span><span>Identify areas for process improvement and implement changes to increase efficiency and effectiveness</span></span></span></li></ul><p><span><span><span>Ticket Allocation &amp; Helpdesk:</span></span></span></p><ul><li><span><span><span>Oversee the helpdesk and user support functions, including ticket management, walk-up support, and onboarding/offboarding processes</span></span></span></li><li><span><span><span>Ensure that IT support is delivered in a timely and effec