Office Service Assistant

Title: Office Service Assistant

State Role Title: Admin and Office Spec II

Hiring Range: $32,130.00 - $38,738.00

Pay Band: 2

Agency: Virginia Department of Health

Location: VIRGINIA BEACH HQ

Agency Website: jobs.virginia.gov

Recruitment Type: General Public - G

Job Duties

At Va Beach Department of Health, we recognize that diversity is a catalyst for innovation and excellence. We are dedicated to fostering an inclusive environment where skills and collaboration drives our success. We invite you to apply! Your skills and expertise can help us continue to make a difference in our community and workforce! A qualified candidate will have experience and well versed in Customer Services, Record Management and Admin Support.

Customer Service
• Greets customers and directs customers to appropriate point of contact or resource
• Responds to emails, phone calls, and other forms of communication in a timely and courteous manner

Administrative Support
• Coordinates schedules and meetings as assigned by supervisor
• Compiles and inputs established data into database as directed by supervisor
• Reviews documents, applications and/or forms for completeness

Records Maintenance & Other Duties

• Maintains files in accordance with established guidelines and procedures
• Pulls and files records for scheduled appointments/meetings
• Prepares/organizes files according to office/VDH procedures
• Reviews files/charts to assure forms are complete and filed in appropriate order
• May be required to perform other duties; may include functions in support of an emergency declaration

Minimum Qualifications

• Ability to use clear and appropriate communication skills providing information to
  varying audiences/customers
• Experience working in an office setting
• Experience working in a multidisciplinary team environment
• General knowledge of and experience with basic computer processing and data entry skills
• Ability to prioritize tasks and organize time effectively

Additional Considerations

• Experience in office setting specific to program area
• Bilingual (Spanish & English)
• Experience working in public health and/or with a diverse population
• Experience working in a medical office
• Experience working with medical insurance in an office setting

 

**The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered.
Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background checkand the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks orcompletion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation, gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening
Form