Nutrition Assistant - Call Center

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Nutrition Assistant - Call Center

                        

Location

Akron

                    

Facility

Akron General Medical Center

                     

Department

Dietary-Cleveland Clinic Akron General

                      

Job Code

AK9906

                     

Shift

Days

                       

Schedule

10:00am-6:30pm

                       

Job Summary

USW Bid Period: 02/06/26 - 02/13/26

                         

Job Details

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families.   

 

Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment. You will intake calls from patients for breakfast, lunch, and dinner as well as verify and enter orders into our dietary menu system. Maintaining communication between care units and patients regarding nutrition and dietetics to ensure meal accuracy is extremely important in this role. Your efforts can leave a positive impression on patients and their families every day. 

 

A caregiver in this position works days from 10:00AM – 6:30PM, including every other weekend and holiday. 

 

A caregiver who excels in this role will:  

• Deliver and pick up menus from patients and units.  

• Explain the meal selection process to new patients and assist with menu selections. 

• Obtain patient preferences, dislikes and other information to ensure quality food delivery to patients.  

• Assist patients with menu selection either over the phone or in person to verify meal selections based on established schedule or as required. 

• Offer various food options based on patients' diet orders and availability from the kitchen. 

• Enter the appropriate information into a hand-held system or computer. 

• Review entries for proper adherence to dietary orders. 

• Follow-up with patients if menu selections appear incomplete or insufficient. 

• Handle a large volume of inbound patient calls in a tim