Principal Risk Specialist, Events & Issues - Business Cards & Payments

Principal Risk Specialist, Events & Issues - Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. 

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

The Role:

As a Principal Risk Specialist in Capital One’s Business Cards & Payments organization, you will work with business partners to identify, manage, and mitigate risk to Capital One. Event Managers at Capital One are highly motivated Risk professionals with excellent organizational, project management and communication skills. In this role, you will lead, support and manage work within the BC&P Event Management team, with a high level of exposure to senior leaders.  You will partner with colleagues across legal, compliance, finance, US Card Governance and the business to deliver results that have a direct impact on customer experience.

Responsibilities:

• Be the Beacon of the Risk Event and Issue Management process from anomaly identification through issue / event closure while adhering to US Card Governance & Enterprise Risk Management standards / requirements

• Establish / Document processes / playbooks to mitigate risk to the company and ensure optimal customer outcomes

• Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business

• Drive collaboration with the business on implementing / improving their Well Managed Journey

• Influence the streamlining of interactions with business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities

• Coordinate, influence and negotiate priorities with teams to ensure event goals/timelines are met; escalate when appropriate

• Gain a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems

• Establish and maintain positive working relationship with business partners, compliance advisors, and other risk associates

• Communicate highly complex Events & Issues in an easily understood format while providing recommendations to on containment, recovery, and remediation

• Other risk efforts, including but not limited to: Audit & Exams support, hosting Office Hours with business, and support the Business on everyday Risk Management area

• Analyze data to proactively identify themes in all aspects of issue/event management process including but not limited to root cause and impact of anomalies, issues, and events to provide the business with actionable insights 

• Stay current on the changing regulatory environment and understand the impacts to your businesses

• Participate in risk forums and contribute to continuous improvement of risk management practices

To be great at these things, a candidate will have:

• Experience in Risk Event and Issue Management

• Inspire others, through your amazing interpersonal skills, including oral and written communication 

• You work better as a team, listening to others opinions and collaboration is your strong suit

• Build strong relationships and interacting with key stakeholders at all levels across the LOB to manage, inform, and influence outcomes

• Ability to use your judgment and critical thinking skills to help move your issues/events through the process

• Multitasking abilities, track multiple different events within your purview, while still maintaining focus on what’s important and when to escalate

• Innovate frequently, offers ideas regularly, likes to brainstorm and solve problems

• Acts with the highest levels of integrity in a