Supervisor Support Staff CSC

Supervisor of the Support Staff plays a crucial role in ensuring the smooth operation of day-to-day tasks within Customer Service by providing leadership, guidance, and coordination for call directors, expeditors and clerical employees. This position will work closely with other leadership teams to enhance productivity, improve internal processes to provide timely handling of inquiries.


“This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

Why Join Us?

• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
• Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
Compensation

$62,640- $74,000
Exempt 14
• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

What you’ll do

Responsibilities: 

• Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development.  Maintaining accurate records of all hiring, firing and disciplinary actions.
• Supervise, guide, and support the daily activities of support employees by fostering a positive, collaborative work environment and encourage teamwork and development.
• Train new support employees and provide ongoing training for existing team members to ensure the highest level of quality and timeliness.
• Act as a mentor to employees, guiding them in complex situations, troubleshooting, and conflict resolution. 
• Collaborate with cross-functional departments to support company-wide initiatives, improve service delivery and recommend solutions to management.
• Assist in budget formation, resource allocation, and support employee scheduling as needed.
• Conduct performance reviews, offer constructive feedback, and recognize achievements.

What you need

Knowledge/Skills/Abilities   

• Strong leadership and team-building skills.
• Detail-oriented and organized, with the ability to keep track of multiple tasks and responsibilities within a team or independent environment.
• Excellent verbal and written communication skills with a proactive approach to management.
• Solid problem-solving skills, with the ability to guide the team through challenges while maintaining a positive and productive work atmosphere.
• Proficiency with office software (Microsoft Office, Microsoft Teams, etc.).
• Demonstrate a high level of professionalism, a forward-thinking approach, and a strong customer-focused mindset.
• Strong leadership and team-building skills.
• Detail-oriented and organized, with the ability to keep track of multiple tasks and responsibilities within a team or independent environment.
• Excellent verbal and written communication skills with a proactive approach to management.
• Solid problem-solving skills, with the ability to guide the team through challenges while maintaining a positive and productive work atmosphere.
• Proficiency with office software (Microsoft Office, Microsoft Teams, etc.).
• Demonstrate a high level of professionalism, a forward-thinking approach, and a strong customer-focused mindset.

Education and Experience: 

• High school diploma or equivalent required.
• At least 3-5 years of experience in leadership or supervisory role in a support environment.

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