Administrative Assistant

Our Culture, Our Brand, Our Sound! Join Broken Sound Club.

We are now Hiring a Membership Administrator!

Compensation: Full-time Hourly, Depending upon experience (Non-tipping Club)

Schedule:  Monday – Friday 9:00 am – 5:30 pm

Location: Broken Sound Club - 2401 Willow Springs Dr, Boca Raton, Florida 33496

Position Summary:

Represents Broken Sound Club's Membership department. The membership administrator is a member facing position and is involved with current members, new member integration, and is a liaison for the club, real estate agents, and potential members.

• Represent the club through club contracts and liaise with title companies, realtors, members and potential buyers.
• Implementation of new members into the database and oversee elimination of members no longer active.
• Serve as a tour guide for potential members and give an overview of club benefits/costs.
• Manage membership supplies and gifts.
• Anticipate and answer any member questions/concerns.
• Assist current members with change of membership status, rules and regulations questions, and any other membership questions.
• Assist the Reception Desk when needed.
• Assist with training Reception team.
• Assist in the creation and implementation of new member events and engagement.
• Assist in coordinating realtor events including invitations, BEO creation, gifts, handouts, speakers, and overall agenda.
• Prepare New Member Welcome packets for orientation.
• Prepare and properly file new member folders and keep all files up to date.
• Be knowledgeable of Club Rules and Regulations to assist members.
• Assist members with mobile app and website access, resetting passwords when needed
• Process and maintain all lease files and conduct orientation for incoming lessees
• Update department records and spreadsheets.
• Prepare accounting memos as needed and copy membership department staff on all memos to accounting.
• Duties and responsibilities are not limited to the above.  Additional duties may be assigned as needed based on the operations of the club and specialty projects

Knowledge and Skill Requirements:

• Prefer knowledge of operations in a club environment or hospitality field.
• Must have strong interpersonal, administrative, and customer service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Work Experience Requirements:

• Bachelor's degree Preferred
• Knowledge and experience at a country club preferred
• Front desk and/or membership experience a plus

Physical Requirements:

Requires extended periods of sitting, working at a computer and walking throughout the club.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of