Global Technology and End User Services Executive Technical Support

The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.

 

Key Responsibilities:

• Ensure that SVP, IEC members and their admins receive quality technical support.
• Facilitate their experience by maintaining open communication channels between IT teams and users.
• Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]

Main Activities:

• Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
• Provide technical assistance (network, audio video, …) guidance to support major events lead by business area.
• Train end users on the effective use of software and IT systems.
• Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
• Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
• Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
• Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
• Availability: Ensure a rotating 7/7-day permanence with the local team.

The Executive Support collaborate with:

• SVP, IEC members and their admins
• IT teams (CISO, Network, Digital Events, MS 365...).
• Admins network
• Communication Team
• Head of locations
• HR team

Qualifications

Basic Qualifications:

• Bachelor’s degree in information technology, computer science, engineering, or related field
• 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
• Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
• Excellent composed and verbal communication skills
• Strong Leadership, decision-making and organizational skills
• Attention to detail and multi-tasking skills
• Fluent in English