Phlebotomy Manager: Inpatient

POSITION SUMMARY:

Under the general direction of the Administrative Operations Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, leads, manages, monitors, implements and supervises testing quality and compliance standards in the department of pathology & laboratory medicine at BMC as required. Manages multiple sub-specialty sections for the Laboratory (Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, Point of Care or Rapid Response Laboratory).  Ensures maintenance of standards that meet or exceed those required for College of American Pathologist (CAP) and The Joint Commission (TJC) accreditation and other external agencies (such as AABB, DPH). Maintains oversight of Lab Emergency Preparedness and Lab Safety Champions BMCs RESPECT values.

Position: Manager Laboratory Medicine

Department: Phlebotomy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Leadership

• Management oversight and leadership of multiple sub-specialty sections of the Laboratory (including but not limited to one of the following: Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, POC or Rapid Response Laboratory).
• Assumes full responsibility for all laboratory staff in their section and their actions
• Champions a laboratory and point-of-care environment that promotes quality and compliance for all laboratory related tests and services, to ensure patient and employee safety and satisfaction.
• Provides 24/7 call coverage.
• Contributes to and supports department Strategic Planning.
• Provides a technically sound environment to optimize the quality of laboratory services, including maintenance of equipment, evaluation of new equipment and test assays.
• Exhibits innovation in planning improvements, promoting new programs and problem solving in area of responsibility including working with other hospital entities to ensure adequate specimen transport is met.
• Values and responds to customer feedback by taking corrective action or improving suboptimal services.
• In accordance with department expectations responds to emails in a timely manner.
• Exercises good judgment skills to effectively articulate BMCs organizational values and to foster a cooperative spirit among the staff with regard to people within and outside the department.

Fiscal Responsibility

• Takes full fiscal responsibility for section oversights, including but not limited to: preparing and managing an operating budget, managing staffing expenses and overtime (OT), capital budget, analyzing billing codes, preparing return on investment business analysis, fully supporting the revenue integrity of the Laboratory including accurate charges, billing and collections. Continually audits test billing codes to ensure accuracy. Continually monitors overtime to achieve BMC’s goal of <1.8% OT.
• Contributes to departmental goals of improving cost effectiveness, optimization of resources and revenue enhancement.
• Updates all equipment maintenance and service agreements in collaboration with the Supply Chain department.

Quality, Compliance and Safety

• Ensures quality and compliance data for all sections is collected, analyzed, reviewed and disseminated in accordance with the requirements of accrediting agencies, particularly the College of American Pathologists (CAP) and BMCs Patient Quality and Safety department.
• Oversees and Ensures all RL6 Incident Safety reports are followed up to completion in a timely manner. Informs Operations  Director in detail regarding STARS reports of high critical levels.  Works with Manager of Quality, Compliance and Safety Manager to prepare reports for Quality Improvement Program (QuIP) monthly reviews.
• Ensures ongoing compliance with all applicable regulatory agencies for department section (including but not limited to: CLIA, TJC, OSHA, DPH, HCFA, FDA, AABB, NCCLS).
• Participates in hospital-wide Quality Assurance Program as designed by regulatory agencies, by the BMC Quality and Patient Safety Department or by the departmental/sectional Quality Assurance Policies.
• Participates in planning, data collection, monitoring evaluation and action on assigned projects within agreed upon time frames.  This includes appropriate turnaround time studies and program logs as described in the departmental/sectional policy.
• Supports technical staff throughout the department in management of Quality Control and Quality Assurance data in accordance with the Qualit