Remote Processing Specialist
CLEAResultAbout the role
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
Job Description
The position is remote and can be located anywhere in the US the job is posted.
We're looking for a talented individual...
To join us as a Processing Specialist I for Integrated Customer Services! In this remote role, you will be responsible for ensuring the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately.
Responsibilities:
Data entry and validation of energy rebate requests
Consistently meet outlined Key Performance Indicators (KPIs)
Contribute to process improvements in a team-based environment
Expectations:
Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month
Follow outlined standard operating procedures to ensure success
Maintain a high level of professionalism
Develop new skills for new programs and tasks to meet utilization goals set by Supervisor
Qualifications:
Previous experience in data entry a plus
Resourceful and inquisitive with high energy
Strong organizational skills. Experience with Microsoft office applications a plus
Flexibility with schedule; split shifts may be required as needed Schedule may change with minimal notice. May be asked to work evenings and/or Saturdays a times of increased volume
Remote Work Requirements:
We provide a laptop, software, and all necessary equipment
Home Internet requirements:
Internet speed that meets our minimum standard:
- 10 Mbps upload / 20 Mbps download / 99% latency
- Google: ‘free speed test’ if you are unsure
- Ability to hardwire internet, plug directly into router
Environment:
- Dedicated home office space, free of personal disruptions
- Two power connections
- You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
Compensation:
$16 / hour + $65 / month internet stipend
DOT Requirements
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local
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