AVP, Creative Production Lead

Job Description:

Role Summary/Purpose:

The Goldmind Production Team Lead is dedicated to overseeing a highly skilled team of designers focused on lower-tier creative projects and tasks. The ideal candidate will drive design excellence, foster high performance and champion best practices throughout the production pipeline. This role is critical in building strong partnerships across creative leaders and project managers, ensuring seamless project alignment, efficient workflow and impactful delivery.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Oversee day-to-day creative production tasks, including asset resizing, adaptation, and updates, ensuring accuracy and adherence to brand standards.

• Drive the team to consistently meet deadlines while maintaining high quality and brand consistency across all deliverables.

• Collaborate closely with Associate Creative Directors (ACDs) and production coordinators to clarify project direction, acting as the creative quality assurance and ensuring effective translation of design intent.

• Identify skill gaps within the team, provide targeted training, and foster a culture of knowledge sharing to enhance overall team capability.

• Track and analyze key production metrics to monitor team productivity and quality, regularly reporting trends and insights to leadership to inform success measures and continuous improvement.

• Support seamless communication and coordination across creative leaders and project management to ensure alignment on goals, scope, and resource allocation.

• Work collaboratively with the production coordinator to manage project intake, task assignments, milestone tracking, and ensure on-time delivery of creative assets.

• Serve as the go-to senior creative resource for resolving cross-functional design challenges and making informed decisions that support broader team objectives.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s Degree or in lieu of degree, high school diploma/GED  and a minimum 8+ years of professional experience in creative production, marketing operations, or project coordination within an agency, marketing department, or related environment.

• 5+ years of professional experience in creative production, marketing operations, or project coordination within an agency, marketing department, or related environment.

• 2+ years of proven leadership in managing creative teams and complex projects.

• Demonstrated experience executing and overseeing lower-tier creative production tasks and projects.

• Excellent written and verbal communication skills in English.

Desired Characteristics:

• Exceptional skills in creative direction, problem-solving, stakeholder communication and team motivation.

• Expertise with digital, UX/UI, branding, and/or print design, as well as industry tools (e.g., Adobe Creative Suite, Figma).

• Familiarity with distributed team dynamics and project management tools (e.g., Workfront, JIRA, Asana).

• Outstanding ability to build, manage and sustain partnerships with creative, business, and project management teams.

• Previous experience leading offshore or distributed creative teams.

• Experience in design strategy, business development or partnership with Line of Business leadership.

• Advanced industry certifications in design, leadership or project management.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent