(Senior) Product Success Manager (GM) - Remote

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a collaborative, flexible Product Success Manager to ensure that Teamworks’ reputation for strong relationship building, customer experience, and service in the industry remains an overwhelming competitive advantage. The Product Success team quarterbacks customer onboarding, ensuring successful product adoption and usage from the outset of every partnership. 

This role is an excellent opportunity for the right candidate to join the team leading the digital transformation of student-athlete development and to serve athletics industry customers at one of the most exciting companies in sports tech.

Key Responsibilities:

• Partner closely with the Product team and Go-To-Market leadership in executing customer participation in our Early Access Program for this new product, providing white-glove service to customers and frequent product feedback to internal teams.
• Quarterback customer onboarding and ensure successful product adoption and usage throughout the customer lifecycle.
• Own the customer onboarding and implementation process for the Teamworks GM product.
• Partner with the Customer Success Manager to ensure that implementation plans accelerate customer time to value. 
• Master product functionality and execute training plans that enable customers to become product experts.
• Organize and track implementation progress for internal stakeholders and customer visibility.
• Monitor health metrics around customer engagement and satisfaction to confirm implementation success.
• Build and maintain relationships with collegiate stakeholders to expand product usage throughout the lifetime of the partnership.
• Develop cross-functional internal partnerships and educate stakeholders on external learnings.

Required Qualifications:

• 5+ years experience in collegiate athletics, with 3+ years in team general management, finance, or player personnel role. 

Preferred Qualifications:

• Experience in account management, customer success and/or SaaS.
• Experience with Teamworks Operations or NIL/Branding products.

Desired Traits:

• Self-motivated, results-driven, analytical, and process-oriented.
• Highly collaborative and emotionally intelligent.
• Polished communication skills and presence.
• Creative, innovative, and growth-minded.
• Aligned with Teamworks’ core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What we offer:

• A role in shaping the future of sports and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
• Financial security through competitive compensation and incentives.
• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K with match.
• Unlimited paid time off.
• Company equity.  
• 100% remote work. 

Founded in 2006, Teamworks has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five rounds, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + Recruiting platform.