Mid-Market Account Manager

Location: United States.This role is eligible for remote work.Compensation: The annual OTE range for this role is $175,000 - $185,000 USD in addition to equity & benefits.
The range displayed on this job posting reflects the minimum and maximum target depending on the location of each candidate. In addition to location, other factors including level, job-related knowledge, skills, and experience will determine compensation. 

About Gem

Gem helps talent acquisition teams hire with remarkable speed and efficiency through strategic, data-driven recruiting.
With Gem, teams can automate and personalize candidate communication, unify all recruiting touch points into a single system, and get usable data across the entire hiring process. Gem gives every part of the organization the tools to drive results and showcase their impact. It's why users recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.
Over 1200 industry leaders including Reddit, Figma, CarMax, Robinhood, and UnitedHealth Group trust Gem to fuel their growth. The company has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech. And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as: 

• Forbes America's Best Startup Employers 2024
• Great Place to Work Certified, 2024 - And we landed at number #13!
• Fortune Best Workplaces for Millennials, 2023

The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more. 

The Team & Role

Gem is revolutionizing the way businesses manage their talent acquisition processes. As an Account Manager Gem, you'll find yourself at the forefront of shaping the future of recruitment. We’re a company that prides itself on collaboration, creativity, and continuous learning, where employees are encouraged to think outside the box and push the boundaries of what’s possible. Working here means being part of a passionate team dedicated to delivering exceptional results for customers and empowering change management at the hands of technological advancement. With a diverse range of customers spanning across industries such as tech, finance, professional services, and manufacturing, Gem partners with leading organizations to streamline their hiring processes, tech stack, and find top talent efficiently. Joining Gem means being part of a dynamic environment where you'll have the opportunity to make a real impact in the world of talent acquisition. Check out our G2 Crowd reviews.
As an Account Manager, you’ll be responsible for renewing and expanding Mid-market Enterprise customer accounts. To do this successfully, you’ll need to know how to map an account, understand the customer’s business and executive priorities as well as identify and engage with the relevant stakeholders to ensure value is being achieved. Additionally, we have 4 new solutions we have brought to market to help our customers’ interest to consolidate their tools, workflows, and talent acquisition budgets. This role presents a tremendous opportunity to someone who thrives when partnering with customer accounts where relationships and customer outcomes matter.

What You’ll Do Day to Day:

• Maximize Retention & Growth – Drive customer retention and adoption of Gem’s solutions to uncover new opportunities and exceed revenue goals.
• Prevent Churn & Forecast Retention – Identify at-risk revenue and forecast retention rates to proactively mitigate churn.
• Partner with Customer Success – Collaborate with CSMs and Solution Consultants to identify growth opportunities and craft compelling messaging for users and decision-makers.
• Deeply Understand Customer Business – Learn customer roles, projects, and performance metrics to effectively engage users, decision-makers, and key stakeholders.
• Strategize & Innovate – Develop account-level strategies using territory planning, consultative sales, and industry knowledge to unlock new go-to-market opportunities.
• Be the Customer & Gem Advocate – Build strong relationships, hold business reviews, and provide value-driven outreach to ensure Gem is a trusted partner, not just a vendor.
• Deliver ROI & Business Impact – Articulate clear return on inves