Front Desk Agent

Join our front desk team at Cherokee Casino Roland and be the welcoming face of our hotel! As a Front Desk Agent, you will be responsible for handling guest reservations, processing check-ins and check-outs, answering inquiries, and providing information about hotel services and local attractions. This role requires excellent communication skills, attention to detail, and a commitment to delivering outstanding customer service. 

• Record reservations received verbally or in writing and enter them into the hotel computer system. 

• Quote rates and room availability according to established procedures. 

• Process and cancel reservations following appropriate procedures. 

• Answer telephones promptly and route calls or assist callers. 

• Provide prompt, accurate, and efficient check-in, check-out, and reservation services. 

• Inform guests of required information and answer questions about the resort and local area. 

• Communicate and coordinate with coworkers, supervisors, and managers in all departments. 

• Process accurate cash and credit card transactions. 

• Promote the hotel/casino and its services and facilities. 

• Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs. 

• High School Diploma or GED. 

• 1 month of guest service experience. 

• Working knowledge of Microsoft Office products. 

• Basic written, communication, and computer skills. 

• Ability to handle cash and credit card transactions accurately. 

• Excellent customer service skills. 

• Ability to work in a fast-paced environment. 

• Ability to lift up to 50 lbs. and stand for long periods. 

• Availability to work varied shifts, including weekends and holidays

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.