Retail Parts & Accessories Associate

Description

This position is one of the most fun in any dealership. You get to teach people how to use their new RV and then outfit them with accessories to make their experience more enjoyable. Days are fast and you are rewarded for hard work and excellent customer service.

 Essential Functions:

• Assist in retail customer purchases
• Knowledge of the location of all parts and some knowledge of uses and installation techniques
• Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
• Verify prices and enter orders into computer
• Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
• Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
• Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
• Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates
• Ability to show and demo all types of RV’s

Requirements

 Education, Experience and Work Requirements:

• Previous experience in a Dealership or Auto Parts Retail Store 
• RV experience and knowledge are helpful but not required
• Good knowledge of product and mechanical/electrical parts
• Excellent telephone and email manners and customer service ability
• Basic computer skills are required
• Must be able to pass a pre-employment background check and drug screening
• Must be able to provide professional references

Knowledge, Skills and Abilities:

• Minimum of 1 year of dealership or Auto Parts Store Counter experience
• Computer proficiency 
• Must be willing to submit to a pre-employment background check, including a drug screening