Patient Service Specialist - Primary Care

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Primary Care

                        

Location

Akron

                    

Facility

Bath Health and Wellness

                     

Department

Primary Care-Cleveland Clinic Akron General

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.     

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, your primary focus will be at the front desk, checking patients in and out. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.    

 

A caregiver in this position works Monday-Friday from 8:30AM – 5:00PM.  

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

• Process the workflow for the day. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR Associate’s Degree and one year of experience  

• OR Bachelor’s Degree 

• Ability to perform basic math sufficient to process insurance co-pays 

• Working knowledge of PC window applications 

• Excellent communication and organizational skills 

 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical t