Business Analytics Advisor - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St. Louis, MO, or Scottsdale, AZ.

The Business Analytics Advisor role directly enables Cigna’s evolved strategy to be champions of affordable, simple, and predictable health care by providing high quality provider reimbursement operations performance data that drives efficiency and improvement supporting business strategies. Our goal is to own, organize, govern, and deliver operational performance data with a specific lens on operational delivery successes, risks, and opportunities for improvement. This role supports Insights & Visualization, which delivers both tactical and strategic performance analysis and analytics to the business.

General Purpose:

Aligned to Delivery Support & Insights, the Business Analytics Advisor provides provider data and claim-based pricing performance analytics, improvement opportunity and risk insight, and data expertise supporting provider programs. This role works within an analytics and visualization disciplined team leading growth and operations enhancement projects across provider data, pricing operations and other supporting functions. This role works closely with operations, asset development teams, and business users from related functional areas. 

Job activities include:

1) Defining and designing operational performance analytics and/or insights,

2) Operational analytics summarization and characterization of insights gained in an actionable format,

3) Reporting improvement success and estimations of gain relative to operational performance,

4) Provide guidance on end-user needs, inform reporting solution design, and fulfill data and measurement requests in support of priorities,

5) Deliver analytical and operational reporting, business performance measurements, and management dashboards for leadership.

Additionally, this role will be responsible for creating and maintaining reporting processes, job aids, and templates used in the course of providing performance analysis and insights to provider data, pricing operations and related functional areas. This role serves as a member of Agile Kanban team, which executes all PI deliverables following Agile methodology.

Responsibilities:

Scope of Responsibilities include, but are not limited to:

• Design operational performance analytics program, including definitions, measurement systems, and reporting tools used
• Conduct operational performance reporting routines that are aligned with and give insight to business priorities
• Evaluate operational performance for success against anticipated outcomes
• Report performance intelligence/analytics results and activities including trends and probable issues
• Assist cause identification and process improvement activities
• Provide summary operational performance intelligence reporting to other organizations/leadership
• Create and administer templates or other documentation required for program administration
• Serve as an analytics and reporting subject matter expert to the business

Qualifications:

Technical Skills & Knowledge:

• Demonstrated knowledge and application of operations & quality performance monitoring methods and tools
• Ability to convert data analysis into a business-actionable configuration
• Proficient in MS Office/ability to tailor Office applications to meet specific program needs
• Experience with provider data management systems (HCPM) preferred
• 3+ years of intermediate to advanced experience using SAS EG or similar applications with ability to write complex and sustainable SQL queries from multiple connections required
• 3+ years of intermediate to advanced experience in Tableau Desktop development required
• Ability to understand business needs and design repeatable solutions in an ambiguous data environment, utilizing knowledge of database architecture and implementing creative solutions
• 3+ years of intermediate to advanced experience using query and reporting software tools (such as Toad, Hive, MS SQL Server) for data profiling, cleaning and troubleshooting required

Education, Certification, and Work Experience:

• Bachelor’s Degree or higher strongly preferred or equivalent work experience required
• Prior experience or working knowledge of provider reimbursement methodologies and/or member claims payment and pricing systems preferred
• Tableau Desktop Certified Associate (or higher) certification or equivalent skills strongly preferred
• Related experience executing in an Agile environment preferred