Journeyman Network & Computer Systems Administrator

Description

Provides second-tier support to end-users for PC, server, mainframe applications, storage, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. 

Requirements

• Primary POC for local server, network and telecom repair of District infrastructure components. 
• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments. 
• Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions. 
• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval. 
• Assist in storage and data management, specifically file and folder permissions. 
• Apply DISA STIGs and resolve security vulnerabilities. 
• Support operational transition of enterprise solutions into production. 
• Work Remedy incidents and requests and provide initial triage of complex tickets. 

Required Skills: 

• Experience using Remedy or a similar ticketing system. 
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016. 
• Demonstrated experience with VMware. 
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services. 
• Comprehension of NTFS file share permissions. 
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP. 
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN) 
• Strong analytical and follow through skills. 
• Strong verbal and written communications skills. 
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. 
• Ability to work well independently on defined tasks. 
• Demonstrated aptitude for learning and rapidly mastering new applications and technology. 

Preferred Skills: 

• Prior USACE/ACE-IT experience 
• Experience with ServiceNow is a plus 
• Experience working in a DoD environment 

Non-Negotiable Requirements:  

• 2+ years of experience 
• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE); must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment. 
• Interim Secret Clearance required prior to start.

Technical Environment:  

• Windows 10 or Windows 11 operating systems; ServiceNow ticketing system; Microsoft 365 Office suite of applications. Travel may be required.