Customer Service Representative - E-commerce (ZR_17668_JOB)

This is a remote position.

• Contract type: Independent Contractor
  
• Work Schedule: Shifting Schedule Monday to Friday from (9am to 1pm or from 10am to 2pm Manila Time) 20 hours per week with the ability to flex up to 40 hours if required.
  

• Process Orders: Efficiently handle and process orders received through the e-commerce site, ensuring accuracy and timely completion.
  
• Client Inquiries: Respond promptly and professionally to client inquiries, providing comprehensive and satisfactory resolutions while maintaining a high level of customer satisfaction.
  
• Ad Hoc Tasks: Undertake additional tasks as assigned by the team lead or manager, including but not limited to completing spreadsheets, organizing lists, and supporting various administrative functions.
  
• Collaboration: Coordinate and communicate effectively with team members located in Australia, ensuring smooth workflow and sharing of relevant information to provide exceptional customer support.
  
• Key Performance Indicators (KPIs): Meet or exceed performance targets and KPIs set by the company, ensuring high-quality service delivery and customer satisfaction.
  

Requirements

• E-commerce Experience: Previous experience working with e-commerce sites is highly advantageous, as it demonstrates familiarity with online order processing, customer support tools, and platforms.
  
• Customer Service Experience: Proven experience in providing exceptional customer service, preferably in a non-voice support role. Previous experience in a similar industry or role is desirable.
  
• Excellent Communication Skills: Possess excellent written and verbal communication skills, enabling effective and professional interaction with clients and team members.
  
• Quick Learner: Ability to grasp complex instructions quickly and implement them accurately, demonstrating attention to detail and the capacity to adapt to changing circumstances.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady Freelance Job