AVP, Compliance Technology & Operations

Manulife is seeking a strategic and results-driven AVP to join the Compliance Technology & Operations (CT&O) function. Within CT&O, the AVP will lead the Compliance Program Integration pillar which is responsible for managing, coordinating, and optimizing compliance-related initiatives across the organization. This role will serve as a key integrator, ensuring that compliance efforts are strategically aligned, efficiently executed, and consistently documented to support a streamlined, transparent, and risk-aware compliance environment.

Key Responsibilities:

1. Portfolio (Book of Work) Management

• Maintain a centralized repository of compliance initiatives to improve visibility and reduce duplication.
• Oversee intake processes and collaborate with Legal, Compliance, and Governance (LCG) Strategy & Operations.
• Lead business case reviews and initiative rationalization to ensure alignment with strategic priorities.
• Define and maintain prioritization criteria based on risk, value, and regulatory urgency.
• Monitor initiative performance, track financials, and support resource reallocation to high-impact areas.

2. Documentation and Standardization

• Develop and maintain standardized templates, tools, and documentation practices.
• Ensure consistency, audit-readiness, and regulatory compliance across all initiatives.
• Promote best practices in documentation to enhance transparency and operational efficiency.

3. Governance Over Vendors

• Establish and maintain governance frameworks for third-party vendors supporting compliance functions.
• Review and monitor vendor contracts to ensure alignment with compliance objectives and performance expectations.
• Drive accountability and value realization from external partnerships.

Qualifications:

• Bachelor’s degree in Business, Law, Risk Management, or related field; advanced degree or professional certification (e.g., CPA, CCEP, PMP) preferred.
• 10+ years of experience in compliance, risk management, or program management within financial services or a similarly regulated industry.
• Proven leadership experience managing cross-functional teams and complex portfolios.
• Strong understanding of regulatory environments and compliance frameworks.
• Excellent analytical, organizational, and communication skills.
• Experience with governance, risk, and compliance (GRC) tools and portfolio management systems is an asset.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Locat