Program Lead, Team Member Career Experience Design

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

The Program Lead, Team Member Experience - Career Experience Design, is responsible for designing and implementing innovative learning programs that enhance the overall team member experience. This role focuses on creating engaging and impactful learning initiatives that align with the organization's values and goals. The Program Lead will collaborate with cross-functional teams to develop and deliver training programs that support team member development, engagement, and satisfaction. By leveraging feedback and data, the Program Lead will continuously refine and improve these learning programs to meet the evolving needs of the workforce. Ultimately, this role contributes to building a knowledgeable and skilled workforce that drives organizational success.
 

Key Responsibilities:

• Managing multiple content projects simultaneously, requiring strong organizational and project management skills, including setting timelines, coordinating with team members, and ensuring deadlines are met
• Leverage technology to create engaging, high-quality content across various formats such as articles and videos. Proficiency with authoring tools as well strong writing and editing skills are essential
• Consult and collaborate with key stakeholders to conduct needs assessments to ensure the solution developed solves the right problem or delivers the intended business outcome
• Design, develop, and scale "in the flow of work" experiences focused on driving specific behaviors and outcomes in the business
• Develop measurement strategies to show impact learning has on talent and business KPIs
   

Qualifications:

• Education and Experience
  • A bachelor’s degree in human resources, Business Administration, Organizational Development, or a related field
  • 5+ years of experience in learning and development, instructional design, or a related field.
  • Proficient in creating content and learning experiences that support diverse workforces, including leadership development
  • Experience in project management and working with cross-functional teams to deliver impactful and on-time solutions
  • Demonstrated ability to develop and implement engagement strategies, drive cultural initiatives, and use feedback to inform decision-making
  • Experience in designing and implementing company-wide training programs to improve employee skills and engagement at all levels
• Skills and Competencies
  • Strong communication skills to clearly convey information and instructions to team members and stakeholders
  • Analytical skills to evaluate the effectiveness of learning programs using feedback and performance metrics
  • Exceptional collaboration skills to work with the larger talent management team and other cross-functional teams to identify learning needs and develop solutions
  • Excellent continuous improvement skills to develop innovative and engaging training materials and methods that foster a culture of ongoing learning and development within the organization
  • Strong writing and editing skills
  • Excellent project management skills, including the ability to manag