Lead Credentialing Coordinator - Medical Staff Services

At TriHealth, we're searching for a dedicated Lead Credentialing Coordinator to join our Medical Staff Services team—a dynamic professional who thrives in collaboration, embodies a servant attitude, and excels under pressure. This critical role supports our mission of delivering safe, high-quality patient care by overseeing the credentialing and reappointment process, providing essential executive support, and fostering strong, trustworthy relationships across medical staff leadership.

Location: 4750 Wesley Ave. Norwood, OH 45212

Work hours:

• Full-time, 80 hours bi-weekly
• Day shift
• This is an on-site position based in Norwood, OH, collaborating directly with the Medical Staff Services team to ensure a seamless process.  Remote work is not available for this role.

 

Job Overview:

This position reports to the Director of Medical Staff Services and plays a critical role in credentialing and processing applications for initial appointment, facilitating reappointments, and providing executive support for Credentials and Medical Executive Committee activities.

The Lead Credentialing Coordinator serves as a key resource for colleagues and medical staff leadership, ensuring the competency of practitioners to provide safe, high-quality patient care. This role is essential in reducing organizational liability and ensuring practitioners' physical ability to fulfill patient care responsibilities.

Key responsibilities include developing and maintaining credible processes, routinely auditing and reviewing applications for medical staff appointment and privileges and conducting diligent data collection and evaluation. The Lead Credentialing Coordinator must exercise critical thinking and judgment in identifying potential concerns related to licensure, education, training, or current competence.

In a fast-paced environment, the Lead Credentialing Coordinator must independently prioritize multiple tasks, maintain confidentiality of physician data, and exhibit excellent verbal, written, and interpersonal communication skills. Professionalism, diplomacy, and proactive follow-up are essential in addressing potential concerns and fostering collaborative relationships.

 

Job Requirements:

• High School Diploma or equivalent
• One or more years of business school, college, university, or specialty certification (equivalent experience accepted in lieu of degree)
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) certification
• 3-4 years of experience in medical staff credentialing or healthcare credentialing

 

Other Job-Related Information:

The Lead Credentialing Coordinator works under the supervision of the Director of Medical Staff Services and the Vice President of Quality & Accreditation. This role is integral to the success of Medical Staff Services and serves as a leader in the department.

Working Conditions:

• Climbing: Rarely
• Concentrating: Consistently
• Hearing (Conversation): Consistently
• Interpersonal Communication: Consistently
• Kneeling: Occasionally
• Lifting (11-50 lbs): Occasionally
• Pulling: Rarely
• Pushing: Occasionally
• Reaching: Rarely
• Reading: Consistently
• Sitting: Consistently
• Standing: Rarely
• Stooping: Occasionally
• Thinking/Reasoning: Consistently
• Use of Hands: Consistently
• Color Vision: Occasionally
• Walking: Frequently
   

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a c