Sr. Product Manager (HOAi)

Description

HOAi is a fast-growing startup revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards.
HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning—working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members.
HOAi was acquired by Vantaca in the fall of 2024. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company – we're building the category-defining platform that will transform how an entire industry operates.  Here's the reality of our trajectory:

• Growing 100% year-over-year
• Our AI product (HOAi) went from $0 to millions in months
• Backed by Cove Hill Partners and JMI Private Equity
• 6M+ doors on our platform, displacing legacy systems

Overview
We are seeking a nimble, customer-focused Product Manager to drive the strategy, development, and implementation of our AI-powered community management platform. The ideal candidate will approach this role like running a small business - owning the product lifecycle from conception to launch and continuous improvement, with a keen eye for user experience design. This role is pivotal in ensuring our AI agents deliver exceptional value to property management companies, board members, and residents.
Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

Responsibilities

• Product Strategy & Roadmap
  • Own the end-to-end product lifecycle for HOAi's agentic platform as if running your own business
  • Structure product workflows that make sense for all users (property managers, board members, residents)
  • Develop and manage the product roadmap in close collaboration with the Engineering team
  • Educate engineering teams on customer needs and product improvements
• User Experience & Design
  • Work at the intersection of product management and UX design
  • Create intuitive user journeys that maximize AI agent effectiveness
  • Develop wireframes, user flows, and feature specifications that translate customer needs into actionable requirements
  • Balance technical constraints with exceptional user experience
  • Continuously test and iterate on design solutions
• AI Platform Development
  • Leverage strong understanding of SaaS and AI technologies to drive product decisions
  • Work with engineers to define and expand agent capabilities
  • Optimize metrics and performance criteria for AI agent effectiveness
  • Create user stories and acceptance criteria for autonomous agent functionalities
  • Continuously improve agent capabilities based on real-world usage and feedback
  • Creatively problem solve to increase in-product feedback loops
  • Elegantly introduce in-product communications to increase adoption and awareness of new tools
• Customer Engagement
  • Work with customer experience team to create and maintain effective feedback loops to capture user insights
  • Translate customer feedback into product requirements
  • Conduct user testing and validation sessions, as needed
  • Match product decisions with customers’ business out