Social Security Case Manager

About Disability Law Group

Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients. Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys.

We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events. Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients.

About the role

Are you someone who loves to connect with others? Can your circle of friends count on you to be that listening ear, always there and with the most heartfelt advice? Then look no further! Case Managers manage our clients’ cases from start to finish. Our case managers take great pride in the degree of client contact and case involvement they are able to experience each day. Each Case Manager works alongside a specific attorney to create a deeper sense of understanding and investment in each client’s unique situation. This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files.

Key responsibilities:

· Must be fluent in English and Chaldean

· Preparing and submitting medical documents at each stage of the disability process.

· Speaking with clients to address their case status, medical updates, and questions.

· Communicating with Disability Determination Services, Social Security Field Offices, and the Office of Hearings Operations (OHO) to make sure the case is proceeding accordingly.

· Maintain close communication with partnered attorney(s) to assure information is accurate and updated regarding the client and their case.

· Answer/make calls regarding medical record review and file preparation.

What you'll do

As a Case Manager, you will play a vital role in supporting our clients through the Social Security disability claims process. You will ensure seamless communication, meticulous case management, and timely follow-ups to help clients navigate this critical journey. Your day-to-day responsibilities will include:

• Client Communication: Maintain daily communication with clients and the Social Security Administration (Field Offices, Disability Determination Services, Office of Hearing Operations, Appeals Council) to provide updates and address questions.
• Document Coordination: Email Work Product (WP) to clients along with Medical Source Statements (MSS) and log all incoming mail and faxes, including hardship proofs, client letters, and other important documents.
• Case File Management: Submit medical records and MSS to DDS/OHO, transfer documentation to appropriate offices (FO/OHO), and upload briefs via Electronic Records Express (ERE).
• Hearing Preparation: Conduct final development calls for upcoming hearings, request and follow up on medical records two weeks prior to hearings and after, and ensure all necessary documentation is in place.
• Decision Monitoring: Regularly check ERE for updates and decisions from Administrative Law Judges (ALJ) and the Appeals Council, set follow-up steps, and route decisions to appropriate channels for further action.
• Status Checks: Perform status checks on pre-hearing files 30 days after submission to confirm receipt and accuracy of the appeal (501), resetting follow-up tasks every 60 days as needed.