Engineer, Quality Customer Technical Service

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

 

 

*** This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants. ***

 

Purpose of Position:

Provides technical support for the quality assurance function as directed.

 

What will you be responsible for?

• Provide all-inclusive technical support service to Ball customers.
• Provide support in the development of new products being developed by Ball and/or Ball customers.
• Lead implementation of technical improvements agreed between customers & Ball.
• Coordinate implement filling line trials on customer sites to evaluate new / modified Ball products.
• Contact customer regarding quality issues, visiting customer where required.
• Review complaints with Ball manufacturing plant and/or customer.
• Respond to customer on quality issue cause and any actions taken within Ball.
• Audit customer filling facilities/warehouses for problems which may result in reduction in filling speed, damage to cans or ends and unsafe seam quality.
• Ensure effective interaction with Company’s other departments.

 

Essential Responsible Areas:

• Performs quality engineering activities including quality control systems implementation for new plants or lines, capability studies, measurement systems analyses, gauge R&R studies, development of process control and reaction plans.
• Performs root cause analysis and implementation of corrective action for process related concerns.
• Performs and assists in reviewing quality assurance policies used in all existing and new plants, including procedures and equipment with the aim of standardizing wherever possible.
• Assists in establishing and maintaining the quality management system.
• Conducts and participates in continuous improvement activities to enhance the quality management system (such as DMAIC, 5S, Kaizen lean methods, etc.)
• Develops training to build and sustain quality awareness.
• Conducts analysis to ensure that products and processes comply with the relevant requirements of the quality management system.
• Conducts audits, creates audit finding reports, determines proper corrective and preventive actions and closes out audit findings.
• Analyzes failure, corrective and preventative action to respond to customer complaints.
• Creates and maintains company quality documentation, such as quality manuals, quality procedures, etc.
• Manages and conducts audits of suppliers’ performance, ensuring timely resolution of supplier failure, corrective action and preventive actions.
• Investigates, within the group function, the quality assurance aspects of new or existing products to establish schedules for testing and developing such activities.
• Participates and interacts with the engineering and operations groups and plant staff on quality-related matters.
• Participates in evaluating customer claims.  Presents such data to highlight problem status for areas needing attention; also to reflect areas where corrective action has/has not had the desired results.
• Participates in quality improvement programs if deemed beneficial to the division.

 

What are we looking for?

• Broad training in a related field acquired through  a bachelor’s degree in Business or Engineering.
• Job related experience for 3 years minimum in quality or quality-related environment; experien