Director, Professional Services (Payments and Identity)

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Professional Services Director will be accountable for the overall Americas PS Payments and Identity P&L. As such he will be responsible for partnering with the Sales team to ensure alignment of the PS team and the business. The PS director will be accountable for leading, coaching and organizing his team (project managers, system integrators, subject matter experts) to deliver projects on-time and on cost with a high degree of ethics and customer success.
She/He will be responsible as well to define and drive the strategy to achieve attributed objectives for the PS business in his region, manage and anticipate the staffing level (colleagues and contractors) in adequation with defined business goals and report on the Americas PS P&L (revenue and margin) by providing regular update during business review on various business metrics (actuals, backlog, forecast, pipeline, risks, market trends, …)
She/He is responsible as well to adapt the internal processes and documentation to ensure compliance with internal policies and business expectations.
The Professional Services Director Americas reports to the Vice President PS Payment & Identity.

Position Overview:

The Professional Services Director will be accountable for the overall Americas PS Payments and Identity P&L. As such he will be responsible for partnering with the Sales team to ensure alignment of the PS team and the business. The PS director will be accountable for leading, coaching and organizing his team (project managers, system integrators, subject matter experts) to deliver projects on-time and on cost with a high degree of ethics and customer success.

She/He will be responsible as well to define and drive the strategy to achieve attributed objectivesfor the PS business in his region, manage and anticipate the staffing level (colleagues and contractors) in adequation with defined business goals and report on the Americas PS P&L (revenue and margin) by providing regular update during business review on various business metrics (actuals, backlog, forecast, pipeline, risks, market trends)

She/He is responsible as well to adapt the internal processes and documentation to ensure compliance with internal policies and business expectations. The Professional Services Director Americas reports to the Vice President PS Payment & Identity.

Responsibilities:

• Manage the execution of the Professional Services activities in Americas (NORAM & LATAM) for the P&I segment, aligned with the Entrust strategy and business focus.

• Supervise the implementation activities with PS Managers and Project Managers, ensuring good level of Customer Satisfaction and profitability of deployment projects and maintenance activities.

• Lead the monitoring of performance KPIs with the team, and reports to PS executive management: revenue forecast, gross margin, billable rates, utilization…• Anticipate and adapt the level of staffing to achieve defined goals

• Work alongside the Sales team in Americas to secure our deliverables commitments: support Sales cycle, review Technical Sales Consultant offers, accelerate deal closing.

• Collaborate closely with the VP PS P&I to ensure prioritization in delivering the backlog, and optimization of billable rates of the team.

• Ensure team members are sufficiently skilled to manage complex projects and customer situations.

• Take a lead role in transforming and strengthening the organizational culture, ensuring that Entrust values and approach are displayed in the PS team.

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