Financial Aid Counselor II - Office of Scholarships and Financial Aid

Job Posting Title:

Financial Aid Counselor II - Office of Scholarships and Financial Aid

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Hiring Department:

Office of Scholarships and Financial Aid

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Nov 12, 2025

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Position Duration:

Expected to Continue Until Dec 31, 2026

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas and viewpoints. This position is noted as fixed term due to its funding allocation. Continuation in successive years is possible beyond December 31, 2026 depending upon funding extension, workload, and job performance. Three positions will be recruited from this requisiton, P_1000092017 which was used to create the requistion, P_1000031924, and P_1000031922. Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

The Financial Aid Counselor II position is responsible for ensuring compliance with federal, state, and university regulations throughout assigned processes. The FAC II possess a level of knowledge that allows them to assist with setting procedures, monitoring various reports, and ensure completion of projects as assigned by their direct supervisor and upper management.

Responsibilities

• Run daily and weekly reports and automated processes required to remain Title IV compliant regarding state, federal, and institutional funds. Assist with financial aid processing, including monitoring output, verifying applicant eligibility, and resolving eligibility issues. Review and resolve financial aid files. Award state, university, and federal financial aid funds to students as needed. Work as a member of a designated team within the Office of Financial Aid, including specialized tasks as assigned.
• Maintain and provide content support for specialized activities within assigned team. Monitor and resolve escalations from Texas One Stop, including any issue that is beyond a general understanding of financial aid. Maintain policies and procedures manual and aid the section supervisor as needed. Design, prepare, and maintain forms, reports, and files. Maintain important dates on the Operational Calendar as it relates to Title IV activities. Assist Team Manager and/or Assistant Director in completing timely tasks within specified deadlines. Assist with developing and updating written informational materials regarding the policies and procedures involved in applying for financial aid. Assist with developing and updating presentations for financial aid workshops.
• Recalculate student eligibility based on corrections made by the student or the financial aid office. Communicate with aid applicants to clarify discrepant information, as needed. Resolve conflicting data as identified by the US Department of Education. Award aid to students not handled by automated packaging due to changes in eligibility.
• Manage complex escalations within assigned team, including direct counseling of students and requesting of information by phone or email. Review information provided for conflict and completeness. Have a high level of understanding of the financial aid process and professionalism to accurately and understandably present and request information and documentation.
• Interact with other University departments, state and federal agencies, and industry partners. Serve as liaison for department to other parts of the university; exchange information and coordinate activities, as needed. Provide training to staff on information required based on assigned team.
• Attend professional development and training meetings. Assist students during orientation and registration as requested. Evaluate unsatisfactory academic progress appeals as needed. Assist supervisors as directed. Perform other related duties incidental to the work described for a Financial Aid Counselor.

Required Qualifications

Bachelor's degree. Combination of at least two years’ experience in student financial aid, student personnel administration, student services, or related experience. Must be organized, detail-oriented, and customer-focused. Must have superior communication and time-management skills and a professional demeanor. Must be capable of multi-tasking in a high-stress environment. Should be willing to work evenings and weekends during peak processing periods. Must be able to prioritize work assignments to complete work within required time periods. Must divest of any stock or ownership interest in student loan lender before start of employment. Shares in publicly traded mutual fund or similar i